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Case Studies

Call today: 01 864 3000

Case Studies

Working in partnership with Derrycourt

Working in partnership with Derrycourt

 

1.0. Introduction

It is essential when you are developing a relationship with an outsourced service provider, such as a facilities management company or contract cleaning company like Derrycourt Cleaning Specialists, it is important that you have a company who has 

  • Strong problem solving skill
  • Strong communication
  • Ensures that you have processes in place that allows the service that is provided to be reviewed 
  • Transparent quantifiable reporting systems that ensure you can see real savings

2.0. The Objective

To illustrate how Derrycourt:

  • Conduct regular contract reviews with our clients as set out in the agreed Service Level Agreements at the time of contract commencement. 
  • Provide problem solving skills
  • Provide an open communication 

3.0. Our Solution

Derrycourt Cleaning Specialists recognise that our clients differ when it comes to not only the Key Performance Indicators that we track for them, but also in relation to the method that this is communicated. Hence, there are requirements from our clients for regular contract review meetings, where in not only are KPIs discussed but the general management of the contract and more specific items as per the client.  Our Management team regularly meet with the Household Service Managers, client management team and other key client stakeholders to review the contract. 

Items discussed in these meetings would include:

  • Any queries in relation to invoicing, 
  • A review of standards, 
  • Feedback in relation to complaints and compliments 
  • Review of set KPI’s and Audit results
  • On multi-site locations a  review of each site is conducted, 
  • Quality Audit scores discussed, 
  • Accident and Incident reports reviewed. 
  • Reports that were specifically generated for each meeting are then reviewed and discussed. 
  • Derrycourt Cleaning Specialists can also provide Hygiene consultancy to clients.  

4.0. The Benefits of our Solution

Derrycourt Cleaning Specialists have been consistently providing open communication with our clients, adapting their individual meeting and reporting requirements. 
The various arrangements outlined above provide a forum for discussion and communication.  From this forum both our clients and Derrycourt Cleaning Specialists have benefited as they have been the foundation for many of our new initiatives and service enhancements.

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