There are many benefits for you and your company when you enter into outsourced contract services.
However, these benefits only become apparent when client and the supplier work in partnership and clearly
Derrycourt Cleaning Specialists have developed, managed and continuously improved the relationships with its clients. This case study illustrates how Derrycourt’s Customer Support Team have worked with our clients to provide measurable saving, and efficiencies to our clients through our “one stop shop” approach and efficient Administration Processes.
To show the centralisation of the management of Derrycourt Cleaning Specialists clients from our Head Office, administrated by the Customer Support Team
The administrative functions centralised at Derrycourt Cleaning Specialists Head Office include:
HR and management of staff
EQHS Department (Environment, Quality, Health and Safety)
However, central to this is the Derrycourt Customer Support Team, who act as the main point of centralised communication for our clients in relation to all of the above functions. In addition to this support, each client has it’s own dedicated area manager whom has full responsibility for the delivery of the clients Service Level agreement with the full support of the head office team.