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Case Studies

Call today: 01 864 3000

Case Studies

Derrycourt Supporting You

Derrycourt Supporting You

 

1.0 Introduction

There are many benefits for you and your company when you enter into outsourced  contract services.
 However, these benefits only become apparent when client and the supplier work in partnership and clearly 

  • Outline key performance indicators for all areas of their contracts
  • Provide service level agreements
  • Ensure the reliable transparent management system
  • Available 24/7 - 365 days 

Derrycourt Cleaning Specialists have developed, managed and continuously improved the relationships with its clients.  This case study illustrates how Derrycourt’s Customer Support Team have worked with our clients to provide measurable saving, and efficiencies to our clients through our “one stop shop” approach and efficient Administration Processes.

2.0 The Objective

To show the centralisation of the management of Derrycourt Cleaning Specialists clients from our Head Office, administrated by the Customer Support Team

3.0 Our Solution

The administrative functions centralised at Derrycourt Cleaning Specialists Head Office include:

  • HR and management of staff

  • Training

  • Payroll

  • Client Invoicing

  • EQHS Department (Environment, Quality, Health and Safety)

However, central to this is the Derrycourt Customer Support Team, who act as the main point of centralised communication for our clients in relation to all of the above functions. In addition to this support, each client has it’s own dedicated area manager whom has full responsibility for the delivery of the clients Service Level agreement with the full support of the head office team.

4.0 Measurable solutions for our clients

  • Reduced the number of invoicing issues
  • Provide specialist services at very short notices 
  • Taking the staffing headaches away from our clients
    • Properly trained, uniformed staff
    • Holiday cover
    • Garda Vetting
    • Medical History
    • Dealing with one contact 
  • Efficient and effective techniques, use of staff
  • Reduced over all clients cost – Payroll issues, training costs, insurance costs and all employee related costs
  • All work is quality controlled, properly managed so you don’t have to worry
  • For industries such as healthcare, retail, hospitality and manufacturing we look after the HIQA, Food Safety and GMP paperwork so you don’t have to.

Awards, Accreditations and Associated Bodies

GSA
iAsi
ICCA
AHCP
BICSc
Health and Safety
Irish Clean Room Society
ISO 2015
ISSA
Contractor Plus
NSAI
ISO 14001
European Cleaning & Hygiene Awards
Checkout National Retail Supplier Awards
Facilities Management Awards

Contact a member of our multi-award winning team today