Company Founder / Managing Director
Ann O’Hanlon is Managing Director and co – founder of Derrycourt Cleaning Specialists. With 32 years’ experience and has extensive knowledge of the Contract Cleaning and the Catering Industry in Ireland.
Ann's role involves the management of complex projects to successful completion. Her track record and ethos is one of building excellent relationships with both client and staff.
Ann provides consultancy to all clients regarding contract cleaning, budgetary advice, how to achieve the best results with a cost effective approach whilst providing a maximum return on investment. This approach has led Derrycourt to grow from strength to strength.
Company Founder / Director
Martin is Director and co – founder of Derrycourt Cleaning Specialists. He has extensive knowledge and experience of the Contract Cleaning Sector in Ireland. Additionally, Martin’s knowledge and experience within the Construction sector provides our clients with the reassurance and knowledge that we can provide them with other services such as facilities management, maintenance, grounds maintenance and so forth.
Martin is very passionate about new technologies and new innovations for the Contract Cleaning Sector. Martin ensures that Derrycourt are staying abreast of all innovations in the Contract Cleaning Sector. He continuously sources, reviews and tests new and innovative equipment and chemicals for client sites.
Avril McCarthy has worked in the Contract Cleaning Sector since 2000. Her knowledge and experience of this sector has led her to be a key opinion leader. Avril is an approved BICSc Assessor and in 2008 she held the position of Vice Chairperson for Irish Contract Cleaning Association. In 2009, she was Chairperson for Irish Contract Cleaning Association.
As General Manager, Avril oversees the implementation of new contracts from initial tender or quotation straight through to full implementation. Her approach ensures that all contracts are implemented to the highest standard and are delivered on time and on budget. She looks after the day to day running of the business to ensure our clients and management team are fully supported.
Gerard McCarthy has worked with Derrycourt since 2007. Gerard is responsible for the maintaining of quality standards across all contracts and ensuring customer expectations are met at all times. He is a key point of contact for all clients.
Gerard is operationally involved with the implementation and role out of client contracts. In addition to this, he oversees the implementation of new processes and procedures that can be applied across all sites . This includes the usage of new products and innovations and cost saving measures for the client.
In his role as Operations Manager, Gerard is responsible for the management of Derrycourt Cleaning Specialists Area Management team and their delivery of a first class service that exceeds client expectations.
Customer Relationship & Project Development Executive
Susan has worked with Derrycourt Cleaning Specialists since 2008. During this time, Susan managed and developed the Customer Support and Development team and was recently promoted Customer Relationship and Development Executive. The purpose of this role is to provide strategic support to Derrycourt Cleaning Specialists Senior Management Team and to provide active support to clients.
Susan actively engages with clients through client meetings, actively ensuring client satisfaction is met, Service Level Agreements are kept whilst keeping abreast with industry initiatives and assisting management with business development projects.
Sue joined Derrycourt in 2010. During this time she has managed a variety of clients and contracts across abroad section of the different industries.
Sue is responsible for the roll out of number of multi-site contracts which includes general and specialist cleaning services, window cleaning, pest control, feminine hygiene and provision of ad-hoc services.
Working with a number of different internal departments, Sue has assisted with the development of key objectives on site for supervisors and staff to achieve. This ensures client service levels objectives are met. Sue works very closely with all staff and creates strong relationships with all clients.
She is a highly organised individual with excellent multi-tasking skills.